While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
We’ll also use cookies to keep track of cart contents while you’re browsing our site.
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 7 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews, if you choose to leave them.
Who your information is shared with:
- Shippo – We use this company to generate our shipping labels. They will have access to your shipping address.
- Automattic – We use their MailPoet service for sending emails, both order notifications and newsletters if you signed up.
- Stripe – This is our payment processor. They can access your billing address, IP address, email, and transaction information.
- Google – If you opt in at checkout, Google will receive your email address and a list of the products you ordered for the purpose of reviews.
- Google Analytics – Google receives the pages you visited along with an anonymized IP address. The analytics provide us information such as which pages are most viewed and which ads result in sales.